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Professional service you can trust

A comprehensive support system for the Qeasy platform

Focused on enterprise data integration, Qeasy has built a complete support system on 8 years of industry experience and 6000+ success stories. Beyond an advanced platform, our professional implementation team ensures every project is delivered with quality.

8+
Years of experience
6000+
Enterprise customers
500+
System connectors
99.9%
Service satisfaction
Qeasy professional support team
A complete service system

Five core service pillars

Full-lifecycle services from consulting and solution design to delivery and ongoing operations

Consulting & requirement analysis

Senior consultants dive into your business scenarios, map system architecture and analyze data flows to design the optimal integration plan — with free feasibility and ROI assessments.

Solution design & architecture

Years of industry experience produce solutions combining standardization with customization — complete technical docs covering interface specs, mapping rules, exception handling and performance optimization.

Professional implementation & delivery

Experienced implementation engineers use agile methods to complete configuration, interface debugging and data validation fast — on-time, high-quality delivery.

Training & knowledge transfer

Systematic product training — platform operation, integration configuration and ops management — so your team masters the platform quickly.

Ongoing operations & optimization

24/7 technical support with real-time monitoring of integration tasks and rapid exception handling, plus regular health reports and optimization advice.

Version upgrades & iteration

Connector versions are maintained in lockstep with partner systems — when Kingdee or Yonyou upgrade, we adapt immediately to keep integrations running.

Kingdee Cloud ERP integration experts

Deep integration with Kingdee Cloud Galaxy & Cosmic

As a Kingdee Cloud ecosystem partner with 2000+ success cases across Kingdee ERP lines, Qeasy is a leading Kingdee integration provider.

Kingdee Cloud Galaxy deep integration

Full coverage of Galaxy Standard, Professional and Flagship editions — bidirectional sync of 200+ business objects including sales orders, purchase orders, production orders, inventory documents and financial vouchers.

Kingdee Cloud Cosmic seamless connection

For SMBs on Cosmic: fast data connectivity with e-commerce, OA and CRM systems to accelerate digitalization.

Automatic e-commerce order entry

Orders from Tmall, JD, Pinduoduo, Douyin and more sync automatically into Kingdee Cloud — full order-to-cash automation boosting efficiency by 300%.

MES production data integration

Breaks down the wall between Galaxy and MES — real-time sync of production planning, operation reporting and finished-goods receipt.

Full Yonyou ERP product-line support

Covering Yonyou U8, NC and YonSuite

Years of focus on Yonyou ERP integration give us deep product-line understanding and fast response across versions and industries — with 1500+ success cases.

Yonyou U8+/U8C

Deep integration of the classic ERP — full-module sync across purchasing, sales, inventory, production and finance.

Yonyou NC series

Complex integration for large groups: multi-organization, multi-ledger and multi-accounting structures.

Yonyou YonSuite

Seamless cloud-native integration with real-time API calls and Webhook event push.

Yonyou T+/T6

Fast integration for SMB-favorite ERPs — projects delivered in 5 days on average.

E-commerce data integration experts

Seamless omni-channel e-commerce integration

Integrating 50+ domestic and international e-commerce platforms with ERP systems, processing over 5 million orders daily. Connected systems include Jushuitan, WDT, Wanliniu, Jkyun, Mabang, Dianxiaomi, Ecp, Tongtool and Saihe.

Unified multi-platform order management

Orders from Tmall, JD, Pinduoduo, Douyin, Kuaishou and Xiaohongshu converge in one place — auto-download, auto-review and auto-routing into ERP.

Real-time inventory sync

ERP inventory changes push to every platform in real time, preventing overselling and stockouts, with safety-stock alerts and smart replenishment advice.

Automatic logistics write-back

Tracking numbers flow back to platforms automatically after shipment, with SF Express, Deppon and JD Logistics interfaces supported.

Automatic financial reconciliation

Settlement data is pulled from every platform and reconciled against ERP receipts automatically, cutting the monthly close cycle by 80%.

Cross-border e-commerce integration

Powering global expansion with unobstructed data flow

Professional integration for cross-border sellers, connecting Amazon, eBay, Shopee, Lazada, Walmart, AliExpress, Wish, Shopify, Temu and TikTok Shop with domestic ERP systems.

Unified multi-site management

Orders from Amazon NA, EU and JP sites are processed together — one system for global operations.

Automatic currency conversion

Real-time exchange rates with automatic multi-currency conversion keep financial data accurate.

FBA inventory sync

Amazon FBA inventory syncs to ERP in real time, with automatic generation and tracking of FBA shipment plans.

VAT compliance

VAT data from each site is collected automatically to support cross-border tax filing.

MES smart-manufacturing integration

Closing the data loop between production and management

Deep MES-ERP integration for manufacturers, connecting production planning, operation management, quality traceability and equipment data end to end.

Production planning collaboration

ERP production orders flow to MES automatically while MES progress writes back in real time — improving scheduling accuracy by 95%.

Material traceability

MES batch data connects with ERP inventory for end-to-end traceability from raw-material receipt to finished-goods shipment, meeting FDA and ISO quality requirements.

Equipment data collection

Connect industrial equipment and sensors to collect status, output and energy data in real time, powering digital shop-floor dashboards.

Closed-loop quality data

MES inspection data syncs to the ERP quality module automatically, with failed items triggering return workflows — a full detect-to-resolve loop.

Connected MES systems: Digiwin MES, Yonyou U9 MES, Kingdee Cloud Galaxy MES, Black Lake, Gongboshi, Morewis, Huatian Software, Pangu and other mainstream MES products.

Standardized delivery process

The five-step delivery method

A disciplined project management process ensures high-quality delivery every time

  1. 1DiscoveryUnderstand business scenarios and map data-flow needs
  2. 2Solution designProduce the technical plan and define scope
  3. 3ConfigurationConfigure systems and debug interfaces
  4. 4Testing & acceptanceFunctional verification and load testing
  5. 5Launch & operationsProduction deployment with ongoing support
  6. CompletionDocumentation handover and training transfer
Service level assurance

SLA commitments

A clear service level agreement so you can run your business worry-free

99.9%Availability99.9%+ annual platform availability keeps your business running
24/7Around-the-clock support24/7 support hotline with 15-minute response for urgent issues
4 hoursIncident recoveryGeneral incidents recovered within 4 hours; major incidents get a solution within 8
MonthlyHealth checksMonthly system health reports proactively surface potential risks
DedicatedCustomer success managerVIP customers get a dedicated success manager with regular business reviews
QuarterlyVersion upgradesRegular releases and feature updates keep improving the product
FAQ

Support FAQ

What support channels does Qeasy offer?

Multiple channels: 1) 24/7 hotline; 2) online ticket system on the Qeasy platform; 3) a dedicated WeChat service group after go-live; 4) remote assistance from engineers; 5) on-site support for major issues.

How long does a typical integration project take?

It depends on complexity. A simple two-system integration (e.g. e-commerce ERP to Kingdee) usually takes 5-10 business days; medium projects (3-5 systems) take 15-30; large multi-system custom projects can take 1-3 months. We commit to a clear delivery timeline before kickoff.

What happens when a connected system upgrades?

We maintain close partnerships with Kingdee, Yonyou, Jushuitan and other vendors, adapting and testing as soon as major updates ship. For subscribers, connector upgrades are included in the annual fee. We recommend notifying us before your system upgrades so we can prepare.

How does Qeasy safeguard data?

Security is a priority: 1) AES-128 encryption with end-to-end HTTPS; 2) sandboxed multi-tenant isolation; 3) national Class-III information security certification; 4) hybrid deployment keeps sensitive data on your own servers; 5) regular security audits and penetration tests.

Do you provide implementation training?

Yes — a complete training system: 1) platform operation training for daily monitoring and management; 2) advanced configuration training for IT staff; 3) ops training on troubleshooting; 4) self-service resources including video tutorials and manuals. Training can be remote or on-site.

Which deployment options are available?

Four flexible options: 1) public-cloud SaaS — no servers needed, annual subscription; 2) hybrid cloud — core engine on-premises, connectors hosted in the cloud; 3) private deployment — everything in your data center or private cloud; 4) source-code edition for in-house secondary development. Choose whichever fits your situation.

Start your data integration journey today

Our professional team offers free solution consulting and project assessment

Support | Qeasy Cloud